Archive for January 20th, 2014

Precisions for contacting me

I though it might be useful to get a few things straight about how I handle customer support, if you have a problem with a product, please follow these instructions:

I can only reply in French or English.

If you need to contact me, please try to use one of these two languages. Sure I can use a translator, but for precise instructions it’s going to turn into a catastrophe.

Do not send me notecards

I don’t know who decided that notecards where the “superior” way of contacting shop owners, but it isn’t! Send me an I.M. instead, those arrive in my mailbox and I can reply to them quickly. If for some reason you cannot send me an I.M. (overzealous RLV settings for example), there is a contact form on this website, just don’t forget to put your avatar name then.

Be brief and clear.

I don’t need a copy of the entire marketplace transaction, the transaction ID, buyer name and date is all I need.

Be patient.

Give me at least a day to reply, I’m not always in SL or browsing my emails.

Talk to me before giving me a bad review.

I’ve had several customers drop me a 1 star review on a product, it hurts, it’s the wrong way to attract my attention, and I usually end up solving your problem in the end.

Kyrah Abattoir
Creator of BDSM and fetish content in Second Life since 2004.

Seasoned 3D artist and programmer, aspiring video game creator.

January 2014